Self Care

Hangover, cough, colds, grazes, small cuts, sore throat.

Self care is possible to treat minor illness & injuries.

A large range of common illnesses can be treated at home with simple over-the -counter  medications and rest.

Pharmacy 

Diarrhoea, earache, painful cough, sticky eye, teething, rashes

Local pharmacists may be willing to provide advice on minor ailments,

Participating pharmacies are able to provide help and if necessary advise what other service to access.

GP

Arthritis, asthma, back pain, vomiting, stomach ache.

GPs have an excellent understanding of general health issues.

Your GP Practice can deal with a wide range of general health problems and refer when required.

Minor Injuries

Cuts , sprains, bruises, itchy rash , minor burns and more.

A & E departments are exceptionally busy. Less serious injuries can be treated at a MInor Injuries Unit (MIU).

You can check the availability of Minor injuries units online or by calling NHS 111 service.

CALL NHS 111

Hangover, cough, colds, grazes, small cuts, sore throat, advice & more

If you are feeling unwell, unsure or if you want health advice & guidance for non-life threatening urgent cases call 111

24 hours a day
7 days a week
365 days a year

 999 Service

Severe bleeding, breathing difficulties, severe chest pain, loss of consciousness

Call 999 for serious life-threatening situations. Please click the link below  to understand more about emergencies.

24 hours a day
7 days a week
365 days a year

Mental Crisis

Mental health emergencies and serious  concerns for a person's mental health.

A variety of services are available to deal with a mental health crisis. Help is available through various agencies.

24 hours a day
7 days a week
365 days a year

NHS 111 Online

The NHS 111 Service is also available online.

Whilst the NHS 111 Service is available by calling 111, you can also access advice online.

24 hours a day
7 days a week
365 days a year

COVID-19 SYMPTOMS

Patients with  symptoms of COVID-19 (cough, high temperature and loss of taste or smell), should dial 111 to access the COVID-19 Clinical Assessment Service (CCAS). 

This service will determine if the patient requires further attention in primary care. It will triage a patient and where appropriate, book a patient in to a practice directly. To access this service please call 111.

Do not attend the surgery if you have symptoms of Covid-19.

MINOR AILMENTS 

A minor ailments scheme operates at some local pharmacies. If you do not pay for your prescriptions you can still be seen by a participating pharmacy rather than having to attend the GP surgery. Please ask at reception or your local pharmacy for details of the ailments covered.

ONLINE ACCESS

NHS APP

Patients can access a range of online services by downloading the NHS App including:

• Renew repeat prescription
• View your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results. If not already enabled, please contact the practice.

BOOK BY PHONE

Our phone lines are open at 8am. This is usually a busy time so we recommend ringing later in the morning for non-urgent requests and queries. If requesting an appointment, please be prepared to give our team as much information as possible to help us understand your requirements.

Face to face appointments are normally arranged after a telephone assessment has been completed. You may be asked to complete an Klinik request in certain circumstances.

In addition to our GPs, we have access to a wide range of healthcare professionals and services which may provide the most appropriate response for your needs. 

Urgent cases will be seen as a priority and less urgent cases can be booked ahead.

VIDEO CONSULTATION

Video consultations mean that patients can have an appointment by a completely secure video link from the comfort of their own home. 

To access the video consultation, please contact the practice. The service can be accessed once a remote clinical triage has been conducted.

We are now providing video consultations with a leading online GP provider - Push Doctor. This means there will be more availability to access NHS GPs via video appointment at a time and place that suits you.

The practice remains open as normal for telephone and face-to-face consultations, if preferred. To register for appointments with Push Doctor follow the link below and create your individual account today.

CHAPERONE

If you believe that you would require the presence of a chaperone during an examination or consultation by one of our clinicians, please ask our receptionist at the time of booking your appointment. (You may, if necessary, make such a request in the course of a consultation.)

Our clinicians may also request the presence of a chaperone if they believe the circumstances warrant it. 

FACE TO FACE CONSULTATIONS

Face to face appointments may be arranged following prior triage by a GP.
Please contact the surgery reception by telephone. Do not come to the surgery if you have covid-19 symptoms. When calling the practice, please be prepared to give details to our team so that we can arrange for the most appropriate service to meet your needs.

HOME VISITS

Most medical problems can be dealt with at the surgery and patients are generally encouraged to attend the practice for a consultation with their doctor, if at all possible.

However, some conditions or circumstances make surgery attendance impossible. In such cases we would ask that you phone the surgery before 10am whenever possible.

CALL THE PRACTICE - WINTERTONCALL THE PRACTICE - BURTON UPON STATHER

TRANSLATION SERVICES

The move to remote consultation and use of PPE in face-to-face consultations requires additional considerations. For example, the impact of PPE on lip reading.

The GOV.UK website provides advice for the public and is translated into multiple languages. The Doctors of the World has translated relevant NHS guidance into 60 languages. Communication tips and BSL interpreters are available for supporting people with hearing loss to access general practice services

interpretation - migrant health guide

EXTENDED ACCESS

Extended Access/ Weekends

Appointments outside of normal hours are now available for patients. This includes weekday evenings (6.30pm-8pm), Saturdays (8am - 8pm) and Sundays (10am - 2pm). Patients can book an appointment in their local area, in advance, by speaking with their usual practice. Following the passing of covid-19's peak this service will restart on July 1, 2020.

To access this service and book an appointment, please call your practice.

CHILDREN COVID-19

COVID-19 tends to be mild, self-limiting respiratory illness in children. 

Prolonged illness and/severe symptoms should not be attributed to COVID-19 and should be evaluated as usual. The threshold for face-to-face assessment in general practice and for secondary care should not change during the COVID-19 pandemic.

MENTAL HEALTH

Mental health, demendia, learning disability & autism

Patients may feel distressed, anxious or low in response to the COVID-19 outbreak.

There are lots of online resources on mental well-being which includes information on stress, anxiety, depression and well-being, and where to get emergency help for mental health needs. For more information, please use the following links: