NHS Advice On GP Access

The NHS has issued guidance on accessing your GP surgery. Specific details of how to access services can be found on this page

Patient Access to Services

North Lincolnshire

Patient access to GP services has changed due to the Covid-19 pandemic. The following information provides clear advice on how patients can access primary care services - whether that is virtually, remotely or, if appropriate, face-to-face:

NHS 111 & Covid Clinical Assessment Service

NHS 111 Logo. Dial 111 when its less urgent than 999.

Patients with  symptoms of COVID-19 (cough, high temperature and loss of taste or smell), should dial 111 to access the COVID-19 Clinical Assessment Service (CCAS). 

This service will undertake an assessment to determine if the patient requires further attention in primary care. It will be able to triage a patient and, if appropriate, book a patient in to a practice directly. To access this service please call 111 for a clinical assessment.

Remote Total Triage

Image of  unwell older patient calling GP surgery for remote total triage service.

Remote Total Triage is a general practice programme which has been developed to support ALL GP PRACTICES in England during the Covid-19 Pandemic.

It allows GP services to triage a patient remotely prior to making a clinical decision. This enables practices to use an online consultation system to gather clinically relevant  information from patients and triage patients - responding using the most appropriate modality to meet the patient's needs such as via telephone, video, text, online or face to face. NHS Digital users are taken through the same process  over the telephone.

To access this service, please call 111 or your local practice before you attend in person for clinical assessment to prevent the risk of spreading the infection

On-Line Consultation

Image of smiling doctor in her surgery waving to patient on-line during onine consultation.

On-line consultation systems allow patients to contact their GP surgery without having to wait on the phone or spend time travelling to the practice. They also form part of Digital First Primary Care. 

 Online consultations enable patients to ask questions, report symptoms and upload photos. The practice then looks at the request and responds within a stated timeframe, connecting the patient to then right person, service or support.

To access the online consultation service please use this website or contact the practice.

Video Consultation

Image of younger patient with laptop and smartphone engaged in video consultation with doctor.

Video consultations enable patients to have an appointment via a completely secure video environment from the comfort of your own home. Patients do not need to attend the practice and can connect to this service.

To access the video consultation, please contact the practice. The service can be accessed following remote clinical triage.

Home Visiting Service

Image of map with arrow along route depicting a concept of home visit

The home visiting service is GP- led service to boost home visiting capacity for primary care. The service will support home visiting and care needs for shielded patients. Shielded patients with no Covid symptoms requiring face-to-face assessments should be seen via home visits unless an alternative care setting is clinically indicated.

To access this service a GP will refer a patient via a Single Point of Access(SPA).

Community Response Team Service

Image of community nurse from Community Response Team Service with stethascope around neck speaking to  older gentleman.

The Service supports Care Homes and end of life patients. It is managed jointly with emergency care practitioners/ social care/ community teams, led by GPs, between 8am- 8pm, seven days a week.

Care homes have direct access to this service and all Primary Care Practices can acces this via Single Point of Access (SPA).

Extended Access/ Weekends

Omage of receptionist with handsfree explaining Extended access to GP services over extended hours and weekends.

Appointments outside of normal hours are now available for patients. This includes weekday evenings (6.30pm-8pm), Saturdays (8am - 8pm) and Sundays (10am - 2pm). Patients can book an appointment in their local area, in advance, by speaking with their usual practice. Following the passing of covid-19's peak this service will restart on July 1, 2020.

To access this service and book an appointment, please call your practice.

Out of Hours service

NHS 111 logo. Call 111 when its less urgent than 999.

This out of hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays. 

To access this service for North Lincolnshire and Goole, please call 111

Hot Clinics

Image of globe with Covid nioneteen texts advertising Hot Clinics for seeing patients with Covid nineteen symptoms

The hot clinic service is face-to-face consultations for patients with covid-19 symptoms who require care.

For patients requiring a face-to-face assessment, either because of illness/complications related to suspected/confirmed COVID-19, or due to other long term conditions in the presence of suspected/confirmed covid-19, should be remotely triaged by their practice to assesss their symptoms and the need for a face-to-face consultation.

Patients can only attend hot clinics after they have been booked in for a specific appointment slot. Patients cannot self-refer to this service.

Children with Symptoms of COVID-19

NHS 111 Logo. Ring 111 in cases where children have symptoms of Covid nineteen.

COVID-19 tends to be mild, self-limiting respiratory illness in children. 

Prolonged illness and/severe symptoms should not be attributed to COVID-19 and should be evaluated as usual. The threshold for face-to-fce assessment in general practice and for secondary care should not change during the COVID-19 pandemic.

To access this service, patients should call 111 for clinical assessment.

Access to Medication for Patients with Symptoms of COVID-19

Image of older lady drinking from mug. Block on Access to medicaation for patients with symptoms of Covid nineteen.

Patients with COVID-19 symptoms should be advised NOT to go to community pharmacies 

If patients require a prescribed medication, this should be collected by someone who is not required to isolate themselves due to contact with the patient eg a neighbour or relative who does not live in the same household.

Alternatively this can be done but NHS Volunteer Responders and delivered to the patient's home. For information on this service please call 0808 196 3646 (8am to 8pm) to arrange volunteer support. For more information please use the following link:

Mental Health, Dementia, Learning Disability & Autism

Image of middle-aged lady with laptop accessing on-line mental health services.

Patients may feel distressed, anxious or low in response to the COVID-19 outbreak.

There are lots of online resources on mental well-being which includes information on stress, anxiety, depression and well-being, and where to get emergency help for mental health needs. For more information, please use the following links:

The Doncaster Talking Shop and the Improving Access to Psychological Therapies (IAPT) Long Term Conditions service have changed all their appointments to telephone/ video conferencing or Mind District online therapy programme.

Referral processes for both teams remain the same. Talking Shop self-referrals via Tel: 01302 565556 and IAPT Long Term Conditions is via Single Point of Access on 01302 566999 or direct office number is 01302 379563 for any other queries.

The Rotherham IAPT team can be contacted via telephone 01709 447755

The North Lincolnshire Talking Shop on Market Hill, Scunthorpe is now OPEN for walk in referrals between 10am and 4pm Monday to Friday. The team is also taking telephone referrals on 01724 867297.

If your call is of an urgent nature please contact the RDaSH Crisis Teams on either 01302 566999; 01709 302670 or 01724 382015

People requiring Translation and Interpretation Services

Image showing lady's hand with pen writing on pad whilst using the phone. Block is about people requiring translation and interpretation services.

The move to remote consultation and use of PPE in face-to-face consultations requires additional considerations. For example, the impact of PPE on lip reading. The GOV.UK website provides advice for the public and is translated into multiple languages. The Doctors of the World has translated relevant NHS guidance into 60 languages.

Communication tips and BSL interpreters are available for supporting people with hearing loss to access general practice services

Social & Community Support

Image of young shielding  lady wearing surgical mask . Block is about Sociial and commiunity support during Covid nineteen pandemic

Shielded patients are asked to register with the Government support website, whether or not they require additional support.

To access this, patients must be flagged as at highest clinical risk. There may be a short delay between the flag being applied and support arriving. If a patient requires more immediate support, refer to the NHS Volunteer Responders.

If you have access to a local social prescribing link worker or social prescribing service, they can co-ordinate support



If you have a face to face appointment booked and experience any Covid19 symptoms (new cough, temperature, loss of taste and/or smell) then please do not attend your appointment, instead please contact the practice by telephone so your appointment can be rearranged.


Due to the Covid19 pandemic we have had to disable a number of our remote appointment booking options.  As a result, we have experienced higher call volumes which has meant that patients have found it more difficult to get through to the practice by telephone. 

We wanted to send our apologies for this and assure you that we are here to answer your calls and ask that if you are held in a queue that you bear with us and your call will be answered as soon as possible. You can also contact the practice and raise any queries via our online consultation service to alleviate pressure on our phone lines, you can access this service via the link below:-


If a member of your household is experiencing Covid19 symptoms and self-isolating then you also should be isolating. If you are in this position could we please ask that you don’t attend the practice for any reason and instead if you need to speak to us please contact us bytelephone or use our online consultation facility vis the button below.

If you have an appointment booked during the self-isolation period could you contact the practice prior to your appointment to rearrange this following your self-isolation period. Thank you


Due to the Covid19 pandemic and the restrictions in force, could we ask that you don’t attend the practice in person unless you are calling to attend an appointment or collect a prescription. Could we ask that you contact the practice by telephone if possible for any other matter or use the practice online consultation service to raise any queries, you can access this facility via the link below:
Thank you


Please note when collecting your prescription the practice is operating a one-in one-out system, so you may need to wait outside for a short while until we are available to attend to you. Could we therefore ask to avoid patients waiting too long outside at busier times that you try and collect your prescription during quieter periods, at Burton the best time would be between 12 noon and 1 pm and 4.30 – 5.30 pm.  At Winterton during 12 noon and 1 pm, 2 pm – 3 pm and 5 pm – 6 pm. Thank you for your cooperation.