The views and concerns of our patients are very important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.
Practice Complaints Procedure
If patients do have any concerns, in the first instance they should get in touch with a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to supervisory staff.
If you feel it may be better to make a written complaint you may write to us about it. If you are complaining on behalf of someone you MUST also send a signed and dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.
If you are not happy with the Practice response to your complaint you can contact NHS England or the Health Service Ombudsman as a last resort
Complimentary Remarks or Suggestions
If you feel that you have received good service and would like to compliment the
staff involved, we would be delighted to pass on remarks. If you have any comments or suggestions, please drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.