On-line Ordering

If you are already registered to use on-line prescription ordering, you may click the system online logo below to be taken securely to the online portal

Repeat Prescriptions

What are Repeat prescriptions

Repeat prescriptions are those medicines you receive on a regular basis, usually for a long-term condition, without having to go and see your GP every time you need them. Some people order these repeat prescriptions themselves and other choose a pharmacy or dispensing company to order on their behalf.

What is Changing?

From 1 April 2020, you (or a person you’ve nominated) will have to order your repeats prescriptions directly from Winterton Medical Practice You will no longer be able to order repeat prescriptions through your pharmacy, an online pharmacy or other dispensing contractor.

What is not Changing?

If you already order your repeat prescriptions from Winterton Medical Practice, you’re not affected and don’t need to do anything.

If you collect your medicine from your local pharmacy, or have arrangements in place to have it delivered to your door then speak to your pharmacy to continue these arrangements.

If you receive your medication through a monitored dosage system, for example a dosette box or a blister pack, this change will not affect you.

What do you need to do?

From 1 April 2020, or earlier, if you currently order your repeat prescriptions from a pharmacy, you will have to order from Winterton Medical Practice instead.  You can do this:


All you have to do is register with us: New Patients

Once registered, you can click the Systm Online link below to order online. If you need help, please contact reception.


Download the NHS App and find out more: NHS App

In Person:

Simply tick the medicines you need on the white, tear-off section of your prescription and drop it in to us

Systm Online Guide

Download our Systm Online Guide

Please remember, we need at least 48 hours notice when ordering repeat prescriptions. Weekends & Bank Holidays are not counted as working days.



If you have a face to face appointment booked and experience any Covid19 symptoms (new cough, temperature, loss of taste and/or smell) then please do not attend your appointment, instead please contact the practice by telephone so your appointment can be rearranged.


Due to the Covid19 pandemic we have had to disable a number of our remote appointment booking options.  As a result, we have experienced higher call volumes which has meant that patients have found it more difficult to get through to the practice by telephone. 

We wanted to send our apologies for this and assure you that we are here to answer your calls and ask that if you are held in a queue that you bear with us and your call will be answered as soon as possible. You can also contact the practice and raise any queries via our online consultation service to alleviate pressure on our phone lines, you can access this service via the link below:-


If a member of your household is experiencing Covid19 symptoms and self-isolating then you also should be isolating. If you are in this position could we please ask that you don’t attend the practice for any reason and instead if you need to speak to us please contact us bytelephone or use our online consultation facility vis the button below.

If you have an appointment booked during the self-isolation period could you contact the practice prior to your appointment to rearrange this following your self-isolation period. Thank you


Due to the Covid19 pandemic and the restrictions in force, could we ask that you don’t attend the practice in person unless you are calling to attend an appointment or collect a prescription. Could we ask that you contact the practice by telephone if possible for any other matter or use the practice online consultation service to raise any queries, you can access this facility via the link below:
Thank you


Please note when collecting your prescription the practice is operating a one-in one-out system, so you may need to wait outside for a short while until we are available to attend to you. Could we therefore ask to avoid patients waiting too long outside at busier times that you try and collect your prescription during quieter periods, at Burton the best time would be between 12 noon and 1 pm and 4.30 – 5.30 pm.  At Winterton during 12 noon and 1 pm, 2 pm – 3 pm and 5 pm – 6 pm. Thank you for your cooperation.



Dates we will be delivering to the following areas:

Alkborough, West Halton, Whitton & Coleby 

Thurs 10 Dec; Thurs 7 Jan 2021; Thurs 4 Feb; Thur 4 Mar; Thu 1 Apr; Thur 29 Apr & Thu 27 May

Appleby, Risby, High Santon and Dragonby

Thu 17 Dec 2020; Thu 14 Jan 2021; Thu 11 feb; Thu 11 Mar; Thu 8 Apr; Thu 6 May, Thu 3 Jun

Flixborough; Burton-upon-Stather; Normanby & Thealby

Thu 26 Nov 2020; Thu 24 Dec; Thu 21 Jan 2021; Thu 18 Feb; Thu 18 Mar, Thu 15 Apr; Thu 13 May

Winteringham & South Ferriby area

Thu 3 Dec 2020, Thu 24 Dec; Thu 28 Jan, Thu 25 Feb, Thu 25 Mar, Thu 22 Apr, Thu 20 May


One-off prescriptions which are not regularly repeated are known as 'acute' prescriptions. Please telephione before 9am to request acute medications which are issued at the discretion of the doctor.

You can ask your chosen pharmacist for advice on minor ailments and if it is appropriate you may be able to buy medicines over the counter without having to see the doctor.


For minor ailments, please refer to our APPOINTMENTS PAGE for full information on how to access to primary care services - or contact 111 for advice. You can also peruse this website or search minor ailments on the website.


Help with Medicines

The information below will help with questions regarding medicines and their safe use.

Medication Reviews

Your practice reviews medicines periodically to see whether they are still needed & whether the dose continues to be appropriate. Click below for more information on pharmacy reviews.

Learn more »

Over the Counter

Many simple medices are available over the counter and do not need to be ordered on a prescription. Your pharmacist will be happy to provide important advice on basic medicines.

Learn more »

Help with Costs

You could be entitled to free NHS prescriptions, if at the time your prescription is dispensed you meet certain conditions of age. condition or circumstance.   Click below for further info.

Learn more »

Prepayment Certificates

If you have to pay for regular prescription items, it may be cheaper to buy a prescription Prepayment Certifcate. Click below for full information from the NHS Business Services Authority

Learn more »

Adverse Reactions

On rare occasions, medicines can have an adverse effect. If you experience any such issues, please get in touch with the surgery immediately. An app is also available for reporting any adverse reactions.

Learn more »

Holiday Medicines

If you are taking medicines abroad, it is advisable to check UK rules and those of the country that you are visiting. Please talk to your doctor or practice nurse at least two months before making your trip abroad

Learn more »

Medicines, Vaccines & Medical Devices

Adverse Reaction ReportingYellow Card Logo of the  Medicines and Healthcare Regulatory Agency

It is important that patients report adverse reactions and events in relation the medicines, vaccines or medical devices to the Medicines & Healthcare Products Regulatory Agency. This will be key in the case of the deployment of covid-19 vaccinations. However, any reaction to any medicine that has been used for patients with covid-19 should be reported. There is also a seperate reporting tool for non-covid adverse reactions. 


Help with Prescription Costs

Find out if your are entitled to free NHS prescriptions. NHS dental treatment and help with other costs

Medicines A-Z

An A-Z of information on medicines.  Always be advised by your Health professional