Contact Details

You can contact the practice in a variety of ways. Telephone is not always the most appropriate and you may find other methods quicker and more appropriate.

EMERGENCIES

You can contact the practice in a variety of ways. Telephone is not always the most appropriate and you may find other methods quicker and more appropriate.

MEDICAL EMERGENCIES CALL 999 >> WHEN to CALL 999

LESS THAN AN EMERGENCY

CALL 111 for health advice and support 24/7

>> NHS 111 ONLINE >> call 111

CONTACTING THE PRACTICE BY PHONE

We kindly ask patients not to send clinical or administrative requests to staff members’ personal email addresses.

To ensure your request is handled safely and promptly, please use our online consultation system, AccuRx, available via our website.

Requests submitted through this system are securely recorded in your medical record and reviewed daily by our administrative and clinical teams. This allows us to direct your query to the appropriate clinician and respond as efficiently as possible.

Personal staff emails are not monitored as part of our clinical systems. If a message is sent while a staff member is away from the practice, on leave, or unavailable, it may not be seen in a timely manner.

For patient safety reasons, emails sent to personal staff addresses will receive an automatic response directing you to the correct practice contact pathway...If you need assistance using our online consultation tool, please contact the practice and a member of the team will be happy to help.

You can also contact the practice by telephone on the numbers detailed on this page,

You can now contact the practice via Patient Partner by calling 01724 701343.

01724 701343

Contact need	times	contact
Urgent Medical Issues	Between 08:00 and 13:00 & between 14:00 & 18:00 Mon to Frid exc Bank Holidays.	WINTERTON 01724 732202 BURTON UPON STATHER 01724 720202
Urgent Medical Issues	Between 13:00 and 14:00 and 18:00 to 18:30 Call 01724 733131	URGENT LINE 01724 733131
Routine Medical or Admin queries	Accurx Or phone after 11am	ACCURX WINTERTON 01724 732202 BURTON UPON STATHER 01724 720202
Complaints/ Compliments	24/7	feedback
Online Services	24/7	online services
All Other Enquiries or if not able to use Klinik	Between 8am and 6.30pm Mon to Frid exc Bank Holidays	WINTERTON 01724 732202 BURTON UPON STATHER 01724 720202

NHS App

With the NHS App, you can check your symptoms and get immediate advice. You can also book appointments at your GP practice, order repeat prescriptions, view your medical record and more. To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.