Winterton
Medical Practice
Manlake Avenue
WINTERTON
DN15 9TA
Telephone: 01724 732202
Norfolk Avenue
BURTON UPON STATHER
DN15 9EW
Telephone: 01724 720202
Medical Emergencies dial 999
Out of Hours: dial 111
Winterton
Medical Practice
Manlake Avenue
WINTERTON
DN15 9TA
Telephone: 01724 732202
Norfolk Avenue
BURTON UPON STATHER
DN15 9EW
Telephone: 01724 720202
Medical Emergencies dial 999
Out of Hours: dial 111
Our Newsroom keeps you informed of the latest developments at the surgery with additional live feeds from various news sources
We would like to inform our patients that Dr Alache-Nwankwo (Dr Dubby) will be leaving the practice at the end of October 2025.
Dr Dubby has provided dedicated care and support to many of our patients during her time with us, and she will be greatly missed by both patients and colleagues.
We wish Dr Dubby every success and happiness in her future endeavours.
We are also delighted to announce that Dr Rumman Afsar will be joining the practice as a GP Partner from 1st November 2025. We look forward to welcoming Dr Afsar to the team.
Hollie Guard is a personal safety App for those facing domestic violence, stalking, or harassment and anyone seeking peace of mind when travelling alone. Simply shaking your phone raises alerts to emergency contacts and a 24/7 police-approved monitoring centre, ensuring you get the help you need anytime, anywhere.
more informationKeep up-to-date with practice news and information with our Quarterly Newsletter.
DOWNLOAD NEWSLETTERImportant information about pressures on GP practices in relation to available resources.
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Winterton Medical Practice is now using Heidi, a secure NHS-supported digital assistant, to help our clinicians take notes during consultations. Heidi is not a decision-maker or a replacement for your GP or nurse — it simply listens (with your consent) and creates a draft summary of the conversation so the clinician can focus fully on you, rather than on typing.
You may notice a small tablet or microphone in the room. This is Heidi. Everything it records is handled under strict NHS data protection standards, and the clinician still reviews, edits and approves all notes before they are added to your medical record.
Using Heidi means our doctors and nurses can maintain eye contact, listen more closely and spend less time on paperwork during and after your appointment. If you would prefer not to use Heidi, you can say so at any time — it will not affect your care.
This technology is being introduced across many NHS practices to support safer, more efficient consultations. Our priority remains the same: providing personal, attentive care. Heidi simply helps us spend more time with you, and less time at the keyboard.
The NHS has been working hard to address the backlogs built up during
the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker.
From Tuesday 31st October new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.
Any patient who is eligible will receive either a SMS text message or a
letter from their current hospital explaining how to request to choose a
different hospital.
Please do not contact the practice regarding this process as we have no information regarding individual patients.
The hospital will contact you if you are eligible. Please do not contact
them either.
Further information about alternative choice is available on hospital
websites.
TELEPHONE SYSTEM
Our telephone system has extra lines for improved communications both in and out of the practice. For training and verification purposes, calls will be recorded and retained for a period of 12 months prior to deletion.
NEW ON-LINE ACCESS
Calls to the practice for clinical or administrative reasons can also be handled by our online Accurx system. This is for non-urgent communications for a response during opening hours. Response times by an appropriate member of our team will depend on submission times.
ACCURX - ONLINE ACCESS TO SERVICESCCTV
For security reasons and to protect patients, a CCTV system has been installed at our Winterton and Burton-upon-Stather surgeries. These cameras will record external activity and data will be retained for a period of 30 days.
For security reasons and to protect patients, a CCTV system has been installed at our Winterton and Burton-upon-Stather surgeries. These cameras will record external activity and data will be retained for a period of 30 days.
EMAIL CONTACT
If patients have any questions or wish to discuss our enhanced communications systems, security arrangements