Feedback | Winterton Medical Practice

Winterton
Medical Practice

Manlake Avenue
WINTERTON
DN15 9TA
Telephone: 01724 732202

Norfolk Avenue
BURTON UPON STATHER
DN15 9EW
Telephone: 01724 720202

Surgery montage
Logo Providing NHS services

Medical Emergencies dial 999

Out of Hours:  dial  111

Listening to Patients

How would you rate our Service?

We are a practice that genuinely listens and we are always interested to hear from patients about their experience of our services. The local channels of communication include verbal and written feedback, the Friends & Family Test & Patient Group Meetings.

When there are concerns that are not resolved, patients can opt to use our formal complaints procedure. The issue will then be thoroughly investigated and a full response provided. Our services are also monitored by the Care Quality Commission and our commissioners - North Lincolnshire Integrated Care Board (ICB).

CARE QUALITY COMMISSIONCompliments or Concerns Suggestions Box Healthwatch NORTH LINCOLNSHIRE ICB
Friends and Family Test speak to us 01724 732202write to usEMAIL US PATIENT GROUP

Friends & Family Test

Friends & Family Test 

When you receive care or treatment within the NHS, you can fill out a short questionnaire to give us feedback that will help to improve local services for everyone.

It gives you a chance to tell us what you think about your experience… good or bad. You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people.

It is open to all patients, whatever your age or healthcare needs. You won’t have to give your name or contact details so our staff won’t know the comments came from you.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. So come on and put US to the test by telling us what you think.
ABOUT THE FAMILY & FRIENDS TEST

COMPLETE FRIENDS & FAMILY TEST ONLINE
Privacy ProtectionWe use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff. Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.All submissions are collated and sent to NHS England. This information is retained for up to 28 days.

FFT Results

We would like to thank patients for their feedback in completing the Family & Friends Test. Please click below to download results. 

We are a Regulated Service

Care Quality Commission

cqc logo

Latest CQC Inspection

Suggestions

ONLINE SUGGESTIONS BOX

Your views and suggestions are important

If you are a patient at the practice and have any suggestions about how we can improve our service to you,  please contact us and we will carefully consider your remarks.

You can get in touch by speaking to a member of our reception team on the telephone - or by completing the online form on this page.

The Practice also has an active Patient Representative Group (PRG) which meets periodically. If you are interested in joining the PRG, please contact our reception team - or use the form on this page making clear that you are interested in learning more.

YOUR IDEAS

This form is to be used ONLY for contacting the practice about your suggestions about improving services - or to express interest in joining our Patient Representative Group

Compliments or Concerns

The views and concerns of our patients are very important to us. If anyone has a  concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.

Practice Complaints Procedure

If patients do have any concerns, in the first instance they should get in touch with a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to our Assistant Practice Manager Victoria Carnaby.

If you feel it may be better to make a written complaint you may write to us about it. If you are complaining on behalf of someone you MUST also send a signed and dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.

If you are not happy with the Practice response to your complaint you can contact NHS England or the Health Service Ombudsman as a last resort

HEALTHWATCH

Healthwatch North Lincolnshire is the new, independent consumer champion for health and social care. Our job is to give children, young people and adults a powerful voice locally to help you get the best out of health and social care services in your area

Healthwatch North Lincolnshire will:-

  • Provide information and advice to the public about accessing health and social care services
  • NHS complaints advocacy
  • Involve local people in the provision, monitoring and commissioning and of local services

If this is something you are interested in or need information, please contact us at:- Healthwatch North Lincolnshire, Suite 36-37, Normanby Gateway, Scunthorpe DN15 9YG

Telephone:  01724 844986, a local free phone number, for health and social care enquiries will be coming soon.

EMAIL HEALTHWATCHHEALTHWATCH WEBSITE